FAQs
How long does delivery take?
We offer free standard shipping on all orders. Estimated delivery time is 5–8 business days after processing.
Please note that delivery times may vary slightly due to carrier delays, customs procedures, or local conditions.
Do you ship internationally?
Yes, we offer international shipping to many destinations. Delivery times may vary depending on location and local customs processes.
Will I receive a tracking number?
Yes. Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your delivery.
If you don’t see the email, please check your spam or promotions folder.
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email or by visiting our Track Your Order page.
If you need help, feel free to contact us.
Can I change or cancel my order?
You may request an order change or cancellation within 24 hours of purchase.
Once an order has been processed or shipped, changes may no longer be possible. Please contact us as soon as possible if you need assistance.
What is your return policy?
You can request a return or refund within 14 days of receiving your order, provided the item is unused and in its original condition.
If an item arrives faulty or damaged, please contact us with photo or video evidence, and we’ll assist you promptly.
Full details are available on our Refund Policy page.
What if my order shows as delivered but I haven’t received it?
If tracking shows your order as delivered but you haven’t received it, please:
- Check with neighbors or household members
- Confirm the shipping address on your order
- Contact the carrier for delivery details
- Reach out to our support team so we can assist you further
Do your products come with a warranty?
Some products include a manufacturer’s warranty, which covers defects in materials or workmanship for a limited period.
Warranty coverage does not include damage caused by misuse, normal wear, or accidental damage. Details vary by product.
How can I contact customer support?
You can reach us anytime by email at support@halri.com.
Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (GMT).
We’re always happy to help.
Is my payment information secure?
Yes. All payments are processed securely through trusted payment providers. We do not store or have access to your payment details.